When my wife get home after work she assisted me in putting all together. It resembled paint-by-numbers, no written instructions, just pictorial (at least 1 full page for every step) I got most of the parts, Posts and roof panels, assembled during the day. Since nothing was missing, I started assembling it at my slow pace. The 2 boxes were intact, I opened the main box and I inventoried the contents before I started, so I don't hit a missing piece halfway through. I got a call from the local office of the freight company to schedule the delivery, and was delivered as promised. I was reassuring knowing where the boxes are at any given day. ![]() Armed with the tracking number, I reached out to their "Chat" room and got my link to the site. Shortly afterward I got a confirmation of the freight info, however no tracking website to use it at since I don't know the name of the shipping company. Few days after placing my order and hearing no updates, I sent them an email requesting updated info. Please contact us with your model number, we will place an order for you with pleasure.Īmbient Home customer service chat was marvelous. Where can I find replacement parts for my shelter? This bar adds a beam to the center of your structure. Winter bar: In order to increase the strength of our structures, an expandable support bar is available. Here is an instruction manual that gives you more information to properly install the canvas. ![]() Use of winter cover: It is important to anchor the canvas to the ground with weights. However, any accumulation of snow must be removed from the roof. Hardtop structure: These products are four seasons, which means they can be left outside all year round. Soft top structure: The fabric roof, screens, curtains and micas must be removed and set aside for the winter. What should I do to winterize my shelter? What should I do if there are parts missing from my new shelter?Ĭontact our customer service department by phone at (800) 438-5591 You can wash the canvases, curtains, micas and screens with soap and warm water. What product must we use to clean the structures? The hardware will be chosen according to the surface on which the structure will be placed. Please note that the hardware to anchor our shelters is not included. You will therefore will avoid damaging your house coating. It is essential to anchor Sojag shelters to the ground but it is not necessary to attach them to your home. Must wall-mounted shelters be anchored to the house? I am having problems properly installing the polycarbonate roof panels in the structure. Ĭlick Instruction Manual link on the description tab For a hard top shelter there is a metal plate situated at the top of one of the pillars, with your model number on it. Contact to obtain their coordinates at 1-86.įor a soft top shelter you will find a plastic tag on the inside of the roof with a piece of cardboard in it, indicating the model number. We have a large network of experienced installers. These aerosols are available at pool specialists and hardware stores.ĭoes Sojag offer an installation service? ![]() Yes, it is possible to apply a spray to increase the impermeability and slow fading due to UV rays. Their 20-some years of experience have been dedicated to maximizing your outdoor quality of life – Rediscover your yard!Ĭan one waterproof the gazebo’s canvases? They are proud to be at your service with over 400,000 replacement parts in stock, thus extending the lifespan of your product. Using only fine quality innovative materials, they offer avant-garde structures which last for years to come. As industry leader, Sojag is passionate about providing products which will transform your outdoor space, extend summer seasons and create an incomparable relaxing atmosphere. Since 1993, Sojag has developed and distributed sun shelters, solariums and outdoor furniture, which can be found at most vendors throughout North America. ![]()
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